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Cancelled or Rescheduled events
Cancelled events
If an event is cancelled you will be contacted as soon as possible after we have received the notification from the event organiser. Refunds will be made automatically to the original card used to make the booking. Payment will be made within 28 days of us being notified by the event organiser.
Please note it may take up to seven working days for the credit to appear on your bank or credit card statement after it has left our bank account.
Rescheduled events
If an event is rescheduled you will be contacted as soon as possible after we receive notification from the event organiser. You will be given the option to attend the rescheduled event and advised whether new tickets will be issued.
If you do not wish to attend the rescheduled event/s and would like a refund then you will need to advise us by reply email. If the tickets were E-Tickets or SMS tickets, new tickets will be issued to you. If the tickets were postal tickets then you will need to return these tickets to us: